Konnectd is a growing SaaS platform serving mortgage professionals. We’re hiring a client-facing team member who enjoys working with customers, learning systems, and owning relationships.
This is a hands-on, client-facing role that combines onboarding, ongoing support, and account ownership. You’ll run onboarding and support calls, help clients get value from the platform, and manage support requests between meetings.
What you’ll do
- Run Zoom onboarding and support calls
- Help clients adopt workflows, automations, and tools
- Handle inbound customer support requests between calls
- Keep accounts organized and issues moving forward
- Build long-term relationships with assigned clients
What we’re looking for
- Strong communication skills (Zoom, email, chat)
- Comfortable learning software and workflows
- Organized, dependable, and self-directed
- Customer-facing experience preferred
- Comfortable owning issues end-to-end, not just handing them off
Mortgage, CRM, or SaaS experience is a plus, not required.
Quick note: When applying, include a short sentence in your cover letter answering this question: What stood out to you about this role?
Benefits & perks
- 3 weeks paid time off + major holidays
- Flexible workday with clear expectations and ownership
- Small, high-trust team with room to grow
- Clear path to a senior role as the company scales
This role requires comfort working independently in a remote environment with minimal hand-holding.
Job Type: Full-time
Pay: $48,000.00 - $55,000.00 per year
Benefits:
Application Question(s):
- A client is frustrated because something isn’t working the way they expected. Walk us through how you’d handle that conversation.
- What about this role appealed to you, and what do you think will be hardest about it?
Work Location: Remote
