Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.
As the Senior Client Success Manager, you will lead key client relationships and drive the overall success and satisfaction of Heartbeat’s partners. You’ll serve as a strategic advisor and escalation point across onboarding, retention, solutioning, and client experience — ensuring our customers achieve measurable outcomes and long-term value from Heartbeat’s offerings.
You’ll collaborate cross-functionally with Product, Operations, Clinical, and Engineering teams to translate client goals into scalable solutions, while mentoring team members and shaping processes that enable growth and excellence across the Client Success function.
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Support full-cycle recruiting for clinical, corporate, and operational roles
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Coordinate interviews, manage scheduling, and communicate with candidates throughout the hiring process
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Maintain accurate and timely candidate tracking and dispositioning in the Applicant Tracking System (ATS)
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Assist with job postings, resume screening, and candidate outreach
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Ensure a positive and consistent candidate experience aligned with company values
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Support offer letter preparation and pre-employment processes
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Assist with onboarding and offboarding processes, including documentation and system access
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Serve as a point of contact for employee questions related to HR processes, policies, and tools
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Support employee file maintenance and ensure compliance with record-keeping requirements
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Assist with benefits administration support, leave tracking, and HRIS updates
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Help coordinate employee engagement initiatives, trainings, and internal communications
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Support compliance with federal, state, and local employment laws
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Assist with audits, reporting, and data requests as needed
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Identify opportunities to improve recruiting and HR processes, tools, and documentation
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Help maintain HR policies, SOPs, and internal resources
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1–3 years of experience in recruiting, HR coordination, or people operations
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Experience supporting high-volume hiring or fast-growing teams preferred
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Strong organizational skills with high attention to detail
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Excellent written and verbal communication skills
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Comfortable working in ATS and HRIS platforms (e.g., Lever, Greenhouse, Workday, Rippling, or similar)
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Ability to manage multiple priorities in a remote, deadline-driven environment
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Strong ability to collaborate and adaptability in high growth company
- Experience in healthcare, telehealth, or a regulated industry is preferred
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Familiarity with employment compliance across multiple states is preferred
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Experience supporting both clinical and non-clinical hiring is preferred
About Our Culture:
We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
We are fast-paced & agile: we move quickly, iterate often, and value experimentation
We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
We care about diversity: diversity allows us to build an excellent patient experience
We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
