Employer.com is revolutionizing the hiring landscape by streamlining recruitment processes and enhancing the job search experience for both employers and candidates. As part of a distinguished family of workplace solution companies, we work alongside recruiter.com, which specializes in talent acquisition services; BountyJobs, the leading marketplace for recruitment agencies; Bench Accounting, providing seamless financial management; and Before You Apply, offering comprehensive employer branding capabilities.
Job Description
Our well-known AI client is hiring two People Operations Specialists to join their People Services team within Data Solutions. This is a high-volume, operational role for someone who thrives in fast-paced startup environments and enjoys solving problems through process improvement and automation. You will serve as frontline support for employees, handling a large volume of tickets and requests daily while maintaining exceptional accuracy and attention to detail.
What you’ll do
- Manage high volume of People Services tickets in a Jira-based ticketing system
- Perform administrative tasks in Workday (HRIS)
- Execute data entry and spreadsheet-heavy operational work with extremely high accuracy
- Provide employee-facing support (internal customer service)
- Support onboarding workflows and contractor onboarding/offboarding as you ramp
- Identify and implement process improvements, including automation opportunities using AI tools
- Take on additional operational projects based on team needs
Qualifications
- 2-5 years of professional experience
- East Coast based (or clearly aligned to East Coast screening constraint)
- Startup and/or high-growth environment experience strongly preferred
- Extreme attention to detail and ability to move quickly with high accuracy
- Strong organizational skills and communication in a high-volume environment
- Comfort working extensively with spreadsheets and data sets
- Process improvement mindset and interest in automation/AI-enabled workflow improvements
- High-volume support experience (ticketing preferred)
- Demonstrated precision in repetitive operational work
- Comfort with spreadsheets and datasets
Nice to have
- Workday experience
- Jira or similar ticketing system experience
- Greenhouse experience
- Prior People Ops / HR Ops background
- Strong customer service orientation
Not a fit
- Profiles that rely on rigid, fully defined processes and slow operating cadence
- Candidates without meaningful startup or high-growth experience
- Candidates who prefer low-volume, project-only work over daily operational throughput
Interview process
- 30 min with Hiring Manager (Allison)
- Two 30 min interviews with team members
Additional Information
All your information will be kept confidential according to EEO guidelines.
