Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
- Our community is based on connection and belonging.
- Our creativity allows us to imagine new possibilities for people.
- Our responsibility is to all of our stakeholders.
- It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
Responsibilities:
- Review and respond to employee inquiries in a timely manner. Ensure accuracy and completeness of responses for high quality Employee Experience with a top notch level of customer service.
- Employee lifecycle management; including onboarding, offboarding, employee job changes, knowledge of employee benefits.
- Seek opportunities to streamline and improve experience for new hires.
- Maintain data accuracy and compliance with SOX protocols.
- Assist with Weekly Data Audits.
- Build strong working relationships with partners, peers, and stakeholders to efficiently and accurately complete job duties.
- Identify and recommend process improvements to drive efficiencies, improve employee experience, and/or data accuracy.
- Partner with EX Core Operations team members and other cross functional teams (Recruiting, Ground Control, IT, Payroll, Benefits, Talent Partners) on regional and global projects.
- Handle complex and high-impact employee lifecycle processes, including non-standard cases, and region-specific nuances across onboarding, job changes, benefits, and offboarding.
- Provide operational support to the team by proactively tracking work in progress and sending reminders or follow-ups to team members to ensure tasks are completed within defined SLAs and timelines.
- Lead innovation, automation, and efficiency initiatives aimed at improving employee experience, reducing manual effort, enhancing data accuracy, and strengthening compliance.
- Support team capability building by coaching peers, sharing best practices, documenting processes, and contributing to training materials
Qualifications & Requirements:
- Experience with Google Suite and Microsoft Excel
- Knowledge of Workday and Jira strongly preferred
- Experience in shared services or customer service strongly preferred 1-2 years of experience in a corporate environment
- Self starter, solution-oriented approach
- Solid organizational and time management skills
- Collaborative nature
- Professional manner and discretion with confidential information
- Attention to detail and process oriented
- Strong verbal/written communication
- Ability to prioritize effectively and balance multiple tasks
- Passionate for continuous improvement
Belonging & Accommodations:
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $32-$42/hr
Benefits: Medical, Dental, Vision, 401K
