Customer Deployment Technical Program Manager

Oxide Computer Company • Remote • 2w ago

Are you a people person who likes to bring order to chaos and is determined to ensure customers succeed? We are seeking a technical program manager to help us design, track, and prioritize our large scale customer deployment efforts. This is an intensely collaborative position, and while it’s very remote-friendly, candidates must be able to work a US Pacific timezone schedule.

As a technical program manager at Oxide, you will:

Be the heart of communications around customer deployments, tailoring messaging to diverse stakeholders across customers, executives, technical, and logistics teams
Work closely with internal teams and customers to design the lightest possible process to make small and large customer deployments easy and repeatable
Collaborate with other functions across engineering, operations and customer facing teams to understand the dependencies between work streams and mitigate risks early
Coordinate successful customer deployments in both the commercial and federal spaces - using what you learn from each deployment to improve the process along the way and providing logistical support as needed
Identify opportunities to scale related tooling and systems and work with teams across the business to implement
Communicate regularly with customer facing teams to ensure transparency in plans and progress towards customer priorities. Adjust plans thoughtfully as priorities change
Contribute to process documentation and help maintain the accuracy of data in our program management tools. Make recommendations to improve our ways of working
Contribute to other areas of the product that interest you–beyond your day-to-day program management duties

You will thrive in this role if you:

Would call communication your superpower and can converse clearly with technical teams, executives, and customers alike in their own vernacular
Feel a sense of responsibility for the success of each customer, and measure that success in their terms
Have previously worked with complex cross-functional deliverables involving multiple teams and can context switch like a pro
Are resilient in the face of the challenges and setbacks that come with developing and maturing new processes
Excel in fast paced dynamic environments
Have familiarity with datacenter operations and hardware installations
Can work hours that correspond to working hours in the US Pacific timezone
Are eligible to support U.S federal customers (does not require security clearance)
Are energized by the thought of operating between traditional roles and silos
Enjoy organizing and aren’t intimidated by ambiguity
Value the written word, can concisely communicate in written form
Get excited about a wide range of technical topics and dig really deeply into them

Before applying for the role, you should:

Learn enough about our product to understand what we’re building
Listen to "Hiring Processes with Gergely Orosz" to familiarize yourself with the Oxide hiring process.
Listen to some of our episodes of Oxide and Friends to get a sense for how we operate. A few recommendations:
- RFDs: The Backbone of Oxide on how we got to our writing-intensive culture
- Hell is Other Networks to get a flavor for our technical approach in supporting customers
- Cultural Idiosyncrasies on the (many?) unusual aspects of Oxide’s culture
- RTO or GTFO on why Oxide is a remote-first company

Life at Oxide

We are very explicit about our values, and they can be seen in daily life at Oxide, for example:

Our rigor means we enjoy and take pride in the craft of engineering.
Our urgency means that we are not above the judicious short-cut.
Our versatility is reflected in our greatest strength: the breadth of our team.
Our transparency can be seen in our consensus-driven RFD process.
Our responsibility means that we both lead and follow: we have our own domains, but we also help others on their parts.
Our curiosity shows in our insatiable desire to learn – and our empathy in our love of teaching others.
Our humor is a big part of our daily lives: we are inveterate wise-crackers whose video meetings spill into simultaneous text chat.