Customer Service Representative (Remote)
Bring your energy. Bring your curiosity. Bring your love for helping people.
We’re looking for an upbeat, customer-obsessed Customer Service Representative to join our fully remote team! Someone who works hard, learns fast, and genuinely enjoys impacting the customer’s experience on every interaction.
What You’ll Do
- Be the friendly, dependable voice customers trust for support, guidance, and quick solutions.
- Communicate with customers via phone, email, and chat—sometimes all in the same hour—while keeping interactions positive, helpful, and human.
- Handle challenging situations with patience, empathy, and professionalism
- Troubleshoot issues, answer questions, and make every customer feel valued and understood.
- Learn different tasks across the business and switch gears with ease—your agility keeps things interesting.
- Juggle multiple priorities while staying focused on delivering an exceptional customer experience.
- Work with confidence and ownership—managing your time, workflow, and priorities while staying accountable and customer-focused.
- Use Excel to organize information, track data, and support customer needs efficiently
- Collaborate with your virtual teammates to share ideas, celebrate wins, and continually improve how we serve customers.
What We’re Looking For
- A customer-first mindset with a genuine desire to help and delight others.
- Strong multitasking abilities—you can pivot quickly, stay organized, and prioritize effectively.
- Excellent soft skills: active listening, empathy, clear communication, and the ability to delight customers in every interaction.
- Comfort navigating tough conversations and turning tricky situations into positive outcomes.
- Proficiency in Excel and confidence working with spreadsheets.
- Knowledge of industrial wholesale products or environments is a plus
- Serious initiative and a strong work ethic
- Agility and eagerness to learn new systems, tasks, and processes.
Why You’ll Love It Here
- Fully remote role
- A culture that values positivity, growth, hard work, and genuinely taking care of customers.
- Opportunities to grow, build skills, take on new challenges, and stretch into new areas.
If you love connecting with people, enjoy a dynamic workday, and want to be part of a team that’s all about great customer experiences (with a little fun along the way), we’d love to meet you!
Notice to all applicants: ORS Nasco is a drug-free workplace. Alcohol and drug misuse poses a threat to the health and safety of ORS Nasco employees and to the security of the company's equipment and facilities. For these reasons, ORS Nasco is committed to the elimination of drug and alcohol use and misuse in the workplace. Employees may be subject to drug screening if safety concerns arise or if reasonable suspicion is warranted.
Notice to third-party agencies: ORS Nasco does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruiting Agreement, ORS Nasco will not consider or agree to payment for any referral compensation or recruiter fees. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, ORS Nasco explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of ORS Nasco.
