Job Description:
Summary:
The main function of a Benefits Support Analyst is to manage benefit-related data and compliance processes, including performing various audits in Workday to ensure data integrity and running reports to update information. This role serves as critical backup support for Retro deduction processes and Leave of Absence (LOA) administration, while also completing essential compliance forms such as QMSCOs and Medicare Requests for Employment Information. Additionally, the Analyst provides backup support for administering Qualified Life Events (QLE) and new hire changes, ensuring timely responses to benefits inquiries from colleagues, managers, or HR via Zendesk.
Job Responsibilities:
· Data Management & Auditing: Manage data within Workday, performing various audits to ensure accuracy and running reports to update data as needed.
· Payroll & Leave Support: Act as a backup for the Retro deduction process each payroll cycle and provide backup support for Leave of Absence (LOA) administration.
· Benefits Administration Backup: Serve as backup for FSA/HSA and 401k administration.
· Compliance: Complete QMSCOs, Medicare Request for Employment Information, and other required compliance forms.
· Operational Backup: Serve as backup support to the Benefits Support team for administering Qualified Life Events (QLE) and new hire changes.
Skills:
· Regulatory Knowledge: General knowledge of regulations governing Benefits, particularly Enrollment and Qualified Life Events.
· Technical Proficiency: Solid experience with Workday navigation, Benefits modules, and Zendesk ticketing.
· Analytical Skills: Advanced proficiency in MS Excel/Google Sheets (e.g., vlookups, pivot tables) for data analysis and reporting.
· Communication & Service: Strong verbal and written communication, customer service, and interpersonal skills.
· Detail Orientation: High level of accuracy and attention to detail, especially regarding sensitive data.
· Organization: Strong time management, organizational skills, and the ability to work independently in a remote environment.
Education/Experience:
· 1-2 years of Benefits Administration or HR-related experience.
· Fully Remote position; Must have a dedicated workspace that minimizes distractions and enables focused work, ensuring a productive remote work environment.
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Experience:
- Workday: 3 years (Required)
- Benefits administration: 3 years (Required)
- Zendesk: 2 years (Required)
Work Location: Remote
