Oh, hey there! Looking for an awesome Customer Success gig?
Thanks for stopping by to check us out! We think you'll like what you see at Atlantic Training.
Get to know us and the position...
Want to join a fun company that values your nights, weekends, and personal time, but still makes your 8:30-5 workday enjoyable? Come on in and sit with us at Atlantic Training! (Well, virtually. We're all about that remote life.)
We're a privately owned company quickly becoming a leader in the workplace training and development world. We provide tailored learning and development solutions for businesses to maintain their HR & EHS compliance needs. Our secret sauce? Building personal relationships with each customer over the years. Here, you're more than just a number and so are our customers!
So, what's this Customer Success Representative (CSR) role all about?
Picture this: You're the ultimate retention champion and account growth strategist. Your mission? To keep our customers thriving and coming back year after year while identifying opportunities to expand their success with us. You'll own the full customer lifecycle from onboarding through renewals, upgrades, and upsells.
Let's get down to the daily deeds
- Be the customer's personal sidekick, always ready with a solution or a witty one-liner
- Juggle accounts, tasks, and meetings like a pro using HubSpot and Google Suite
- Onboard new customers with enthusiasm and set them up for long-term success
- Conduct success reports and meet or exceed expected KPIs (retention rate and account expansion)
- Own the renewal process and hit those retention targets like you're playing a video game (high scores encouraged!)
- Drive account expansion through strategic upsells and upgrades by consistently showing customers how awesome our software training products are
- Generate quotes and proposals for renewals, upgrades, and additional services
- Set up new business opportunities for our Account Executives (teamwork makes the dream work!)
- Collaborate with our support team to tackle any issues. The attitude to see no problem is too big or small.
- Contribute to PR efforts through referral and testimonial capturing (time to show off those friend-making skills!)
About you (AKA our dream teammate):
- You've got proven Customer Success or Account Management experience in software/SaaS (2+ years required)
- You've carried a renewal quota and consistently hit retention targets (90%+ retention rate strongly preferred)
- You have a track record of driving upsells, upgrades, and account expansion
- You're comfortable generating quotes and proposals for renewals and growth opportunities
- Tech doesn't scare you, you're savvy with computers and CRM programs
- Your communication skills are on point, both written and verbal
- You can juggle tasks like a circus performer (great time management and organizational skills)
- You're hungry to discover and help identify growth opportunities
- You're comfortable behind the camera (you will have to show those pearly whites in videos and meetings with our customers)
- You thrive in a fast paced environment where multitasking is the name of the game
- You geek out about technology and software, and you're pumped to join a fast-growing company!
The cool stuff (because we know you're wondering)
Monday through Friday, 8:30-5 EST, no weekends (yes, you read that right!)
Base pay + KPI bonuses tied to retention and account growth (cha-ching!)
Health Insurance Reimbursement (because adulting is important)
Paid Major Holidays (time to recharge those superpowers)
401(k) match (saving for the future, like a boss)
100% remote working position (secret lairs welcome)
You in? Here's how to apply:
Submit your application on Indeed
Drop us a line in your cover letter so we know you're a fun, personable human being (and that you actually read this far - gold star for you!)
Answer all the prescreening questions (there are no wrong answers. We just want to hear more of your experience)
Remember, we get a lot of applicants, so don't be afraid to let your personality shine through. Show us what makes you stand out and why you'd be a great fit for this position!
Ready to join our Customer Success league of extraordinary individuals? Apply now and let's make some magic happen.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: Remote
