Overview
L4 Storage Group is seeking friendly, dependable, and detail-oriented Customer Service Representatives to join our growing self-storage team. This position plays a key role in providing exceptional customer service while helping maximize occupancy through lead follow-up, rentals, collections, and tenant support.
The ideal candidate enjoys talking with people, is comfortable multitasking, and takes pride in following through on every customer interaction.
If the pay range or hours listed do not work for you, please do not apply!
This is a phone-intensive customer service and sales position. If you don't enjoy talking to people on the phone for most of your workday, this position will likely not be a good fit.
Must have your own equipment and a quiet distraction free work place.
Responsibilities
- Answer incoming customer calls professionally and courteously
- Return missed calls promptly
- Respond to voicemail, email, text, and online inquiries
- Follow up on all leads until the customer rents or requests no further contact
- Assist customers with renting storage units and completing rental agreements
- Process payments and set up AutoPay
- Contact tenants regarding past due balances and collect payments
- Provide excellent customer service by answering questions and resolving concerns
- Document all customer interactions accurately in company software
- Promote tenant protection plans and company promotions
- Maintain confidentiality of customer information
- Meet individual performance goals and company standards
Skills
- Previous customer service, sales, or call center experience preferred
- Strong verbal and written communication skills
- Comfortable speaking with customers by phone throughout the day
- Ability to multitask
- Excellent organizational and time management skills
- Self-motivated and dependable
- Ability to work independently with minimal supervision
- Basic computer proficiency and able to move through software with ease
- High school diploma or equivalent
Pay: $13.00 - $15.00 per hour
Application Question(s):
- Have you ever worked in self storage or property management?
- Below are the shifts we are looking to fill (All are Eastern Standard Time):
Monday- 4pm-7pm
Wednesday- 11am-2pm
Wednesday- 4pm-7pm
Thursday- 11am-2pm
Thursday- 4pm-7pm
Friday- 11am-2pm
Friday- 4pm-7pm
Saturday- 9am-5pm
Which of these shifts are you available for?
- How many years of Customer Service experience do you have? Is it in person or over the phone?
Work Location: Remote
