Accounts Receivable and Collections Associate

Bisk • Full-time • Remote • $21 - $24 / hour • 1w ago

Please Note: Due to employment and payroll requirements, we can only hire applicants who currently reside in Florida, Illinois, Georgia, New Jersey, Texas, or Arizona. Applications from candidates living outside these states will not be considered.

Job Title: Accounts Receivable and Collection Associate

Full-Time Remote Opportunity!

Position Summary

The Accounts Receivable and Collections Associate is primarily responsible for collections, focusing on recovering overdue payments while maintaining professional relationships with customers. This role also manages incoming payments to ensure account balances remain accurate and up to date. Working closely with internal teams and external clients, the Accounts Receivable Associate helps maintain the integrity of the company's receivables and supports overall financial operations.

Core Duties & Responsibilities

Communicate professionally and effectively with external clients regarding account matters
Reconcile customer accounts; investigate and resolve payment discrepancies
Apply credits, refunds, and account adjustments as needed
Maintain accurate and complete financial records within accounting software
Assist with month-end closing activities to support timely financial reporting
Collaborate cross-functionally with multiple internal teams
Support internal and external audits by providing required documentation and financial records
Address and resolve tickets through the company’s CRM system

Typical Daily Activities

While duties may vary, a standard workday will generally include:

Contact customers by phone and email regarding overdue accounts
Review account history and payment records.
Negotiate payment arrangements and repayment plans.
Explain account balances, fees, and payment options.
Accurately document all customer interactions in company’s CRM
Follow company policy and legal regulations related to debt collection.
Investigate and resolve billing disputes or payment discrepancies.
Monitor payment commitments and follow up as needed.
Escalate accounts when appropriate.

Required Skills & Qualifications

Strong attention to detail and commitment to accuracy in financial recordkeeping
Excellent organizational and time management skills with the ability to prioritize workload effectively
Strong written and verbal communication skills with a professional, customer-focused approach
Basic knowledge of accounting principles and accounts receivable processes
Understanding of applicable collection laws and regulations
Knowledge of general compliance requirements

Preferred Qualifications

Prior experience in collections, accounts receivable, billing role
Skilled in multi-tasking with calls and notating accounts
Experience with accounting software, particularly Oracle NetSuite
Familiarity with Hubspot CRM and ticket management workflows

OUR VALUES

Accountable: We take ownership of our actions and results, following through on commitments and holding ourselves and each other responsible for delivering on expectations.

Adaptable: We embrace change with a positive mindset, staying flexible and open to new ideas, technologies, and ways of working.

Bold: We think big, take smart risks, and speak up with confidence and creativity to drive progress and innovation.

Committed: We’re dedicated to our mission, our teammates, and our customers—consistently giving our best and staying focused on long-term success.

THE COMPANY

Bisk partners with leading institutions to deliver online degree and certificate programs to learners around the world. We provide resources, expertise, and technology to help institutions grow and students thrive. Through our online education services, we have supported more than one million enrollments for universities. Our mission is to amplify potential through transformational learning experiences. To learn more visit www.bisk.com.

Equal Opportunity Employer: Disability/Veteran

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.